Shipping and Refund Policies
DOMESTIC - All items will ship via USPS. Small items such as jewelry will ship via tracked First Class and any large items, such as suncatchers and panels, will ship via tracked Priority with full insurance. Items lost in the mail or damaged in shipment will be submitted to USPS for the insurance claim and the refund will be issued from there. Replacement orders will gladly be arranged for anything missing or damaged.
INTERNATIONAL - All items will ship via USPS. Jewelry will ship via First Class tracked and anything larger can be shipped either First Class or Priority as the First Class weight allowance is larger for international. Anything 4lbs and over will need to ship Priority, full or partial insurance. Items lost in the mail or damaged in shipment will be submitted to USPS for the insurance claim and the refund will be issued from there. Replacement orders will gladly be arranged for anything missing or damaged. Please note that I cannot under any circumstances mark down the value of packages shipping international as to comply with US law.
RETURN POLICY ON NON-CUSTOM ITEMS
All sales are final except in case of manufacturing defects.
If there are manufacturing defects, please contact as soon as they are found and we can either work out a partial refund, full refund with return, or the item can be sent back for repairs.
Refunds will not be provided for items damaged due to buyer mishandling or accidents. If there is shipping damage an insurance claim will be filed with USPS if shipping insurance was chosen. If shipping insurance was not chosen, Néant Glass does no assume responsibility for any shipment damage.
If you are not satisfied with your order for reasons other than manufacturing defects, please contact within 3 days of receiving your order to discuss.
CUSTOM COMMISSION POLICIES
For items over $100, a 50% deposit is required to cover material and drafting cost. The 50% deposit is non-refundable and the balance of the commission is due within 7 days of order completion. Pricing and timelines will vary, so please contact to discuss commission work further.
Custom commissions are not eligible for refunds upon receipt, except for in the case of shipment damage, which the USPS insurance claim will be filed for. Repairs are available for items damaged in shipment at no cost to the buyer, or at a reasonable fee if the item is damaged by the buyer on accident or through mishandling.